Route Badges (& bonus XP) not awarded

Hello, new Zwifter, finding my way. Twice now I’ve completed a new route and havn’t gained the badge, or more importantly, the bonus XP.

Can anybody rectify this or tell me if I am doing something wrong ?.

I checked on the Companion App, I started well before the lead in / start and went way past the supposed finish marker.

Dec 2nd '24 Watopias Waistband
Dec 6th '24 2015 Worlds Course in Richmond.

Thank you for any info.

I dont think you get route badges in pacer group rides, you need to choose the route from the route list on the home screen and then ride it.

You can get the badge on a pacer ride if you go through the start banner before going through the finish banner

He/she/they isn’t riding far enough then

[quote=“Obee, post:1, topic:640803, username:Obee_One”]
I checked on the Companion App, I started well before the lead in / start and went way past the supposed finish marker.
[/quote]I checked on the Companion App, I started well before the lead in / start and went way past the supposed finish marker.

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I did that, and ive double checked to confirm it.

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Q: Can I earn route achievements when riding with a RoboPacer?

A: Yes, however, there are a few things to keep in mind:

To earn a route achievement, you must join a RoboPacer from the Home Screen. You won’t earn the route achievement if you join a RoboPacer from another ride.

You must pass the route start point and complete the entire route from that point before you’ll earn the route achievement. If you join a RoboPacer when they’re part way through the route, you’ll have to ride more than the route distance.

The route progress bar doesn’t display when you’re riding with a RoboPacer, but, you can see where the RoboPacer is on the route map—RoboPacer Icon this icon—when you select the route tile from the Home Screen. The orange circle on the map indicates the route start point.

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Hey Mike

Good info, thanks for confirming all that. There’s obviously a Gremlin in the system, I satisfied the criteria, but didnt get ‘badged’.

First time i thought it was me, this time, there is a fault.

I’m hopeful a Zwift person can look upon it when they are scanning these forums.

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Any chance you are logged in on more devices?

Hey Milan, no mate. I run Zwift on my tablet, no other devices.

I searched forums and saw this had happened before and was corrected by Zwift Mod’s. Im hoping they can do it again.

You should contact support to be sure

@shooj

Any chance you could shed some light on this please ?.

Thank you.

Hello @Obee_One welcome to Zwift forums.

I looked at your server logs and noticed you have a habit of logging in to Zwift on your
Samsung tablet logging out properly (meaning a save-and-exit or trash-and-exit). When you do that, the server isn’t sure if the app is it leaves the prior session open for a period of time to allow for recoveries form app crashes / hangs.

This situation is similar to concurrent logins to Zwift from two different devices - the server gets confused which session you intend to be active, so you might not get credited for route badges / XP / distance / elevation / a host of other symptoms.

To avoid this situation:

  1. Always trash and exit if you don’t intend to complete the session.
  2. Get in the habit of force-closing the Zwift app after each session. Here’s how on Anrdroid devices. This purges the temp files and promotes good app hygiene so the game runs better on your tablet.
  3. Reboot your tablet regularly.

Hey Shooj

Thanks for the response. Ah ok, yes, i have logged back in quickly to check something. I wont do that anymore, thanks for the info, good to know. I’ve done that to check pacers locations.

Am i able to get these badges and XP awarded for these times ?, or do i have to do the routes again ?.

Thank you

I rode Shisa Shakedown yesterday in a group ride. At the end it said route complete however I received no badge or bonus xp. I checked the list of routes with badges and it was listed as “new”. I have never had this happen before on a route. Any thoughts on what went wrong? Thanks.

Its an event only route

Zwift Insider says it has a badge and a bonus…

Thats what I saw. Listed as route with badge and bonus. Hmmmm.