Can’t actually use zwift as the rides won’t load. Any pointers beyond, re-install, dump preferences etc.
Thanks
Hi @Mat_Dobson, welcome to the Forums! I’m Francisco from Zwift Support.
Does the freeze happen right after you’ve selected a route and the ride screen is loading, or earlier? When the issue occurs, does the app close itself automatically, or does it remain stuck until you force‑quit and restart?
In the meantime, since you’re running macOS 26.2 on your Mac Studio M1 Max, can you try updating your system to the latest version of macOS Tahoe 26.3 to see if this helps?
You can also follow additional troubleshooting steps outlined here to narrow things down.
If the issue persists, please reach out to us directly at support@zwift.com and include your logs so we can investigate further. You’ll find instructions for sending in this article.
Thanks for posting this.
Ride On.
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updating the OS seems to have fixed it. Thanks you.
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