Hello guys,
unfortunately since I got my new macbook this year I can’t zwift with it anymore. Graphic errors and app crashes as soon as I want to go to any route or map. Doesn’t matter which route or which type of ride. Can’t access anything as the app is crashing all the time. 
I tried to delete the logs, update zwift, delete app, download again…
Hope this gets fixed anytime soon.
See pics attached
Shuji at Zwift HQ here. It looks like visual elements aren’t loading correctly. One possible reason is a network blockage like a firewall setting or a possibly a VPN/proxy server getting in the way. Please take a look at this support article to see if any of those situations apply to your Mac.
I peeked at your server logs and see you’re troubleshooting with an iPhone 16, and that seems to be working ok, please confirm? If that’s the case - is the iPhone connecting to the internet using the same WiFi router, or its own cell data? This might help you determine if it’s a network issue with your LAN or not.
Lastly - I know you’ve already uninstalled / reinstalled. The usual OS uninstall might not remove everything. We recommend this re-installation process if you’d like to give that a try.
Hello and thanks for your help!!
I got a support E Mail now how to reinstall properly and now everything works again.
Thank you very much.
Thank you for looping back to confirm that the clean re-installation instructions solved it. We appreciate you letting everyone here know.
