Ride-on's Magically Disappearing

General Discussion
#1

Anyone else noticing the ride-on count going DOWN after their ride? My wife and I did the RideOn for WBR group ride today. After the ride I had maybe 86 ride-ons during the ride. I got a few more after the ride, and got two notifications saying 112 riders gave a ride-on, and 116 riders gave a ride-on (going UP!). The next notification said 110 riders gave a ride-on (what???). When I checked my ride in “Activities”, I was back down to around 86 ride-ons. My wife lost about 30. She noticed this on other rides too.

So many more important problems and issues to worry about in the world, I know. Just curious if anyone else has noticed this.

Ride On (and hope you keep them!)

#2

You should close the other device you have logged in to Zwift.

This happen when you are logged in on two devices.

1 Like
#3

Thanks Gerrie! That would make sense. Though I don’t believe either of us were logged in on more than one device. We have separate accounts. I was using Zwift on my macbook pro and the companion app on iphone. My wife was using Zwift on her ipad, logged into her account, and using the companion app on her iphone. We had the Apple TV on to watch a football game. We always log out after rides, and close the app on the Apple TV whenever either of us uses it for Zwift. But maybe one of forgot to this on the ATV last time. I’ll double check that.

One other thing we both noticed: When looking at the ride in “Activities”, the graphic animations for the ride-on’s are missing in the beginning of the ride, then suddenly the ride-on graphics show up. When I first looked at the ride, this wasn’t the case. It’s almost like at some point, the system “lost” the first few kilometers worth of ride-on’s.

Sad as it may be, I’m sure we’ll both get over this little issue :crazy_face: