RCC Jersey

General Discussion
1

Has anyone else had an RCC (Rapha Cycling Club) jersey disappear from their Zwift garage? And if you did, how did you get it back.
Thanks for your help.

2

Is that the one you need to renew every year? How did you get the first one? Had to prove membership and then they sent you a code?

3

It is good for 1 year to the date you subscribed.

4

Thanks Eric

I renewed my RCC membership, so shouldnā€™t it be available again?

Seems odd if itā€™s only available once.

Cheers

Paul

5

Thanks Ben.

Rapha sent me a special code after I joined RCC, but I renewed my membership so surprised the jersey ā€˜disappearedā€™.

Cheers

Paul

6

Each year you renew you need to ask for a new code from RCC as they are single use and they will give you and updated one while verfying everything.

7

Thanks Eric. Iā€™ll follow up with RCC.

Appreciate the help.

Paul

8

I usually ride in the Rapha CC jersey. However it disappears from my garage if I change to another jersey.First time Rapha gave me the code to retrieve it. Do I really need to do this every time this happens and why does this not happen to any of the other jerseys in my garage?

9

I donā€™t have an answer, but Iā€™m going to link to this other thread (where I lost my hatā€¦but the hat came back). And Iā€™ll invoke the name of @shooj so he is aware. Could be a related issue :man_shrugging:

10

Jan, this shouldnā€™t be happening. The Rapha jersey is different as you get a unique code from them to unlock the jersey.

Kit availability can at times be a little problematic, jerseys can appear at the time or on next login.

Were you logged into two devices when you put the code in? This can sometimes be an issue.

Chances are itā€™ll be in your garage at next login.

11

Hi. No, Iā€™ve only ever logged in on the same device. I checked in the garage today and the Rapha cc jersey is still missing. Interestingly I finished the Tour of Makuri today and that jersey appeared, so clearly this glitch only impacts on the Rapha jersey.
I suppose the only option is to contact Rapha for code #3.

12

If you can remember the full name of the jersey, I can have a look.

1 Like
13

Yes, itā€™s the Rapha CC jersey

14

The system thinks that you already have it, so Iā€™ve removed it and readded it.

15

Thank you for that :+1:

16

Hi James, could you do the same for me? Iā€™ve got the exact same issue

17

Should be there now.

18

Got it, thanks

19

I have this same problem with the RCC Jersey. It seems to be overwritten by the Rapha500 kit this year. When I went to my garage, it had my Rapaha500 kit highlighted, as if I was wearing it, but I was clearly in my RCC kit, when I changed jerseys the RCC kit was gone and I have no way of getting it back. The promo code still shows as redeemed. @James_Zwift

20

This has happened to me as well you in fact cannot take the RCC club jersey off or it will disappear from your garage. Quite upsetting considering you have to pay Rapha to join and get the code and as above stated you cannot just re- enter the code as then it says ā€œ already redeemedā€ I did manage to get it back only because it was still in my garage on my I-pad so ā€œ nowā€ I never take it off,
Someone should look into this as itā€™s looking like a known issue.