My Club Kit vanished


(Jake RCC) #1

I applied a Promo/Redeem code for RCC Kit in 2017. I was browsing unlocks on Apple TV yesterday and my kit changed. Now I can no longer see my Club kit and therefore select it to ride in!

On my account it shows as successfully redeemed but it doesn’t show up as a jersey to select. Any help appreciated

Jake


(Derek) #2

I had the exact same thing happen to me yesterday. I’ve had my RCC kit since 2017; yesterday unlocked some new kit and was just browsing and my RCC kit vanished and is no where to be seen. I’ve raised a query with Support but haven’t hear back yet.


(Johnathan) #3

That’s an expensive temporary jersey! What’s the code? I can test it and report back to you. :wink:


(Derek) #4

@Jake_Russell_RCC Figured it out. I don;t know why the kit disappeared but I was able to request the redeem code again from RCC and once I got the code in an email, I was able to go back to Zwift, input the new promo code and my jersey has re-appeared today.

Visit this URL: https://raphacc.typeform.com/to/qvwChw and follow the web prompts and you should have your code the next day and you’ll get your jersey back.

The promo code is a one-off and only works when you fill out the requested info from RCC and they validate the info you supply against your RCC membership.


(Jake RCC) #5

Thanks @Derek_Baker_RCCMCR yea I did the same thing actually before you posted. I haven’t heard from support yet but did manage to add a 2nd RCC Kit so good to know it works. I’ll go add it now!

Cheers
Jake


(Jake RCC) #6

So the RCC Kit is only valid for 1yr because you renew annually. You actually have to get a code each year.

Thanks