Promo Code


(Jason Oliver) #1

I have a promotion code with a new turbo, when I enter it into my payment settings it does nothing. How can I apply this code to my account?


(Eric C. (Zwift HQ)) #2

Hi Jason,

I am creating a support ticket for this to better track this issue. If anyone else runs into this, please submit a support ticket.

Thanks!


(Mark Swindells AHDR BACON ROLLS) #3

Me too, new Elite Turbomuin B+ with a month free, will not work


(Eric C. (Zwift HQ)) #4

Hi Mark,

We created a ticket for you via the email you sent in.

Thanks!


(Mark Swindells AHDR BACON ROLLS) #5

Thanks Eric, I have joined now but can i still use it ?, if so where do i find it :-),

 

Mark


(Eric C. (Zwift HQ)) #6

We’ll handle it via the ticket but, for future inquires, under Settings > Payments when you log in to zwift.com.

Thanks!


(Mark Swindells AHDR BACON ROLLS) #7

Cheers Eric,


(Giles Rowland) #8

Hi there

I have the same problem with an Elite 1 month promo code - comes up as invalid :frowning:

Giles


(Rasmus Penttinen) #9

Hi!

Same here Elite 1month code doesn’t work

Rasmus


(Eric C. (Zwift HQ)) #10
  1. Make sure it is in all caps
  2. The Elite codes only work if you have an active membership with Zwift.

Thanks!


(Rasmus Penttinen) #11

The code works if I go to payment and click “change method”, but after that the only payment methods are Paypal and Credit Card .

“Awesome! Enter your payment details to join Zwift and claim your free month courtesy of Elite. Watch for a credit on your first billing statement.”

I have already paid for my subscription through itunes.

Rasmus


(Luca G) #12

Hello, I have an Elite trainer and I have the same issue.

Yesterday I used the one month promo code while I still had one day left of the 7 days of free trial, and I got the same message as Rasmun Penttinen got: “_ Awesome! Enter your payment details to join Zwift and claim your free month courtesy of Elite. Watch for a credit on your first billing statement. _”

Today, while enjoing my ride, the free trial ended the reason was “Distance Expired” or something like that. So I paid a month membership but when I go to “Promotions” and enter my promo code, it says “_ Looks like there was something wrong with that code, please try again. _”

According to what you said, it’s supposed to work but it is not.

Waiting for your clarification.

Best regards.


(Eric C. (Zwift HQ)) #13

@Rasmus - So, funny enough, if you have an iTunes subscription you need to cancel that as Apple doesn’t allow codes created by us to affect it. I would cancel your iTunes membership to Zwift (make sure to cancel, not just remove auto-renew), and then sign up on our website.

@Luca - The coupon failed validation as it could not find it in our database. I’m going to open a ticket for you so we can discuss details that way.