I received a welcome to zwift 1 month free membership. However, when I go to “ Promotions ” (redeem) and enter my promo code, it says “_ Looks like there was something wrong with that code, please try again. _”. Now I tried to message support, but they can’t help me and when clicking on e-mail us I get redirected to the same page again such that I cannot e-mail anyone. Can someone help me with using my code or reaching out to get help with this?
Thanks in advance!
Rindert
Where did you receive the code?
Hello Stuart,
I received my code with my new tacx flux 2900.
Bought via Zwift? I’m not aware that Tacx/Garmin offered Zwift trials.
I received a similar code with my Tacx Neo 2T, purchased from REI. My promo code worked, and is listed on the promotions page of my.zwift.com:
Probably need to contact whoever supplied the turbo to ask for a new code.
Hi, I have the same issue with the promo code: “Looks like there was something wrong with that code, please try again” message.
Received the code with a brand new Tacx bike, tried to redeem but unfortunately without much success. It seems a lot of people have problems like that, how can it be resolved?
Thank you,
Valentin
