program crashing mid ride


(Jonathan Reed) #1

Crashed on me just before completing lap, lost my data. Running windows 10 on surface pro 3. Did this repeatedly about a month ago then after updates worked well.

 

Jon


(Eric C. (Zwift HQ)) #2

Hi Jon,

Your best bet would be to submit a support ticket and include the log files from that ride (found in Documents\Zwift\Logs). That way we can track the issue better.

Thanks!


(Adam Teasdale - Outlaw Endurance) #3

Hello,

I road today for the first time in a few weeks and took forever for Zwift to find my Kick’r… 

Once i got riding, the ride just shut down about 5 mins… started again and lasted about 20 mins before it just froze up… 

Not the best first ride after using Bkool for the last few months. :confused:

 

Adam