Hello, I am experiencing a connection issue with my Polar Verity Sense after updating to the latest firmware. Firmware version: 3.0.16 My setup: Windows 11 PC Zwift using native Bluetooth Polar Verity Sense Dual Bluetooth connection enabled Polar Flow closed Phone Bluetooth switched off I foll…

[image] Jordi: Removed and paired the Verity Sense again in Windows Bluetooth settings. Accepted the Windows pairing request. I don’t think you should be pairing it to windows, remove this and just let Zwift find it and pair to it.

Well there’s this… [image] Polar H9/H10 no signal Known Issues Hi @Mark_Nesbitt Shuji at Zwift HQ here. Looked through your server logs for clues, and I found you’re using Zwift on a Windows PC. If your Polar H10 is using their firmware version 4.1.10 or new…

Update from Polar Support I have now received an official reply from Polar Support regarding my case. According to Polar, starting with firmware 3.0.15, the Verity Sense was modified to comply with the EU Radio Equipment Directive (RED). Because of this change, the sensor now requires the receivin…

Thanks, Mike. I already tested it without pairing the Verity Sense manually in Windows. I removed the sensor completely from Windows Bluetooth settings, closed Polar Flow, switched off Bluetooth on my phone, restarted the sensor, and then opened Zwift. Zwift finds the Polar Sense and starts connec…

Update I followed Shuji’s recommended procedure exactly: Paired the Polar Verity Sense in Windows 11 first. Connected it in Zwift afterwards. Factory reset the sensor. Tested on two different Windows 11 PCs with different Bluetooth adapters. Disabled Bluetooth on my phone during testing. The res…

I realize this might seem counter-intuitive but have you tested it with and without dual BLE connections enabled on the device? You should find that as a setting in Polar’s app.

Hi Paul, I’ve now completed the ANT+ comparison test you suggested. Using the same PC, the same Zwift installation and the same ANT+ USB dongle: Polar H10: Zwift detected it as HR Strap 20825 via ANT+, and it successfully displayed heart-rate data (59 bpm during the test). Polar Verity Sense: I …

Did you turn off the “2 Bluetooth devices” setting in the Polar Flow app? Verity Sense settings in Polar Flow app | Polar USA

Hi Paul, I repeated the ANT+ test under controlled conditions. I completely disabled Bluetooth on both my phone and my Windows PC, so there were no Polar devices connected via Bluetooth. I also closed Polar Flow and made sure nothing else could connect to the Verity Sense. Then I opened Zwift wit…

Yes. I turned OFF the “2 Bluetooth devices” setting in the Polar Flow app before the test. I also completely disabled Bluetooth on both my phone and my Windows PC, so there were no Bluetooth connections that could interfere with the test. Then I tested the Verity Sense in Zwift using ANT+ only. I …

Polar Verity Sense connects on Windows 11 but sends no heart-rate data in Zwift — firmware 3.0.16

Bugs and Support

Paul_Southworth (Paul) August 5, 2026, 3:44pm 3

Well there’s this…

And then there’s this in game version 1.118 but I don’t know if it’s relevant or not here

Jordi appears to be following the advice given

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Polar Verity Sense connects on Windows 11 but sends no heart-rate data in Zwift — firmware 3.0.16

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