I used to run zwift on win10 which was working fine previously. I have recently changed my SSD and installed all the software after the upgrade and not able to start zwift afterwards. After a bit of research, checking the logs, I have realized that the problem could be prefs.xml file. Zwift can’t create a new file nor update the existing file during the start-up and logs clearly showing that the software can’t find the file. Following past advises from the forum, I uninstalled and deleted all related content including the zwift folder under documents and re-installing, I couldn’t succeed. Running the zwift-preferences isn’t solving the problem either. If there is an existing file, zwift simply renames the file to ‘prefs.xml.INVALID’ and returns to the start-up screen, expecting me to click ‘Let’s Go’ as if it will be able to.
Any help appreciated, Thanks