Pausing membership option not showing

Following the instructions I’m trying to pause my membership. Yet when I get to the manage membership payment options nothing is showing on giving me the option of pausing my membership, why ?

Also trying I getting nowhere in trying to to contact Zwift support. All I get is an endless loop of a popup reporting some double billing issue that does not apply to me. Again how do I overcome this and how do I get in touch with support without these popups appearing ?

Look forward to your reply

It should be here:

Try turning off you ad blockers. I had the same issue with ublock origin and the option not showing up.