I ran into the same problem on 10 February. (See Yet another ride not recorded! What's going on - #6 by Jim_Mattson). I got one canned generic response from Zwift after submitting that support ticket, and then they went silent.
I ran into the same problem on 10 February. (See Yet another ride not recorded! What's going on - #6 by Jim_Mattson). I got one canned generic response from Zwift after submitting that support ticket, and then they went silent.