This is my first post on the forums - hoping someone can help! I completed the Figure 8 route today, and as I crossed the finish line it flashed up on the screen with the āroute completeā message. However, when I went to end my ride, I accidentally swiped (on iPhone X) and the app crashed. When I closed it and logged back in, my avatar was sat just past the finish line, so I ended the ride and saved - but after checking on the companion app I didnāt receive the badge or the XP is there any way this can be recovered? Iām fairly new to Zwift and trying to level up!
This has been a persistent problem for a long time. It happened to me yesterday with PRL Full. Supportās response to not getting credit for an almost 6 hour ride, despite the correct data being present locally in the Zwift app (plus screen shots from the ride), is ābetter luck next timeā. Why they canāt resync the missing data from the app to the server is beyond understanding.
is there any way this can be recovered? Iām fairly new to Zwift and trying to level up!