New update - Zwift not responding now...

The Archives Archived: Tips and Troubleshooting
1

I applied the update, when it went to launch, I can hear the music playing, but the screen stays dark with a not responding message in the top left corner… running windows 7… was working perfect before update… anyone else having any update issues??

1 Like
2

Chris, I suspect you have an AMD graphics card. Can you run dxdiag and log a ticket with us? I’d like to see which version of the drivers you’re currently running. Instructions are here:
https://support.zwift.com/hc/en-us/articles/202602409-How-do-I-Send-a-DxDiag-Report-

Thanks!

PS, if you update to the current 14.9 drivers from amd.com I suspect Zwift may work.

3

Have 14.9 installed already… its a fresh windows 7 and brand new video card installed on the weekend… up until update worked perfectly… heres a dump of the dxdiag:

System Information

Time of this report: 11/26/2014, 17:39:15
Machine name: CHRIS-PC
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: ECS
System Model: GF7100/7050PVT-M3
BIOS: Default System BIOS
Processor: Intel(R) Core™2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
Page File: 1278MB used, 5372MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

      Card name: AMD Radeon R7 200 Series
   Manufacturer: Advanced Micro Devices, Inc.
      Chip type: AMD Radeon Graphics Processor (0x6613)
       DAC type: Internal DAC(400MHz)
     Device Key: Enum\PCI\VEN_1002&DEV_6613&SUBSYS_20121787&REV_00
 Display Memory: 3443 MB

Dedicated Memory: 2035 MB
Shared Memory: 1407 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM056E
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1315 (English)
Driver Version: 14.301.1001.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/15/2014 16:31:38, 1113576 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2553-11CF-1471-1800BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6613
SubSys ID: 0x20121787
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTx86.6.1:ati2mtag_R501:14.301.1001.0:pci\ven_1002&dev_6613
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices

        Description: Speakers (2- High Definition Audio Device)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7645&SUBSYS_10192966&REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Digital Audio (HDMI) (High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_8001&SUBSYS_10DE0101&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7645&SUBSYS_10192966&REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

        Description: Microphone (2- High Definition Audio Device)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

        Description: Line In (2- High Definition Audio Device)

Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

        Description: Microphone (2- High Definition Audio Device)

Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 15:29:03, 304128 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

  • USB Root Hub | Vendor/Product ID: 0x10DE, 0x07FE | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 11/26/2013 19:14:25, 258560 bytes | Driver: usbd.sys, 11/26/2013 19:13:33, 6016 bytes

Gameport Devices

PS/2 Devices

  • Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 7/13/2009 17:11:24, 80896 bytes | Driver: kbdclass.sys, 7/13/2009 19:20:36, 42576 bytes |
  • Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: i8042prt.sys, 7/13/2009 17:11:24, 80896 bytes | Driver: kbdclass.sys, 7/13/2009 19:20:36, 42576 bytes |
  • Microsoft PS/2 Mouse | Matching Device ID: *pnp0f03 | Service: i8042prt | Driver: i8042prt.sys, 7/13/2009 17:11:24, 80896 bytes | Driver: mouclass.sys, 7/13/2009 19:20:44, 41552 bytes |
  • Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 11/20/2010 15:29:03, 53120 bytes | Driver: sermouse.sys, 7/13/2009 17:45:08, 19968 bytes | Driver: mouclass.sys, 7/13/2009 19:20:44, 41552 bytes

Disk & DVD/CD-ROM Drives

  Drive: C:

Free Space: 799.3 GB
Total Space: 953.8 GB
File System: NTFS
Model: WDC WD10EZRX-00L4HB0 ATA Device

  Drive: D:
  Model: TOSHIBA CD/DVDW SD-R5372 ATA Device
 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 108544 bytes

System Devices

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D1&SUBSYS_26491019&REV_A1\3&267A616A&0&0C
Driver: n/a

 Name: PCI Express standard Root Port

Device ID: PCI\VEN_10DE&DEV_056F&SUBSYS_26491019&REV_A1\3&267A616A&0&68
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 153984 bytes

 Name: NVIDIA nForce Networking Controller

Device ID: PCI\VEN_10DE&DEV_07DC&SUBSYS_26491019&REV_A2\3&267A616A&0&78
Driver: n/a

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D0&SUBSYS_26491019&REV_A1\3&267A616A&0&0B
Driver: n/a

 Name: PCI Express standard Root Port

Device ID: PCI\VEN_10DE&DEV_056F&SUBSYS_26491019&REV_A1\3&267A616A&0&60
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 153984 bytes

 Name: AMD Radeon R7 200 Series

Device ID: PCI\VEN_1002&DEV_6613&SUBSYS_20121787&REV_00\4&32626275&0&0058
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1423 (English), 9/15/2014 16:25:30, 14798336 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 9/15/2014 15:58:54, 43520 bytes
Driver: C:\Windows\system32\DRIVERS\amdacpksd.sys, 1.00.0000.0000 (English), 9/15/2014 16:29:02, 264928 bytes
Driver: C:\Windows\system32\atiumdag.dll, 9.14.0010.1061 (English), 9/15/2014 16:31:12, 7028336 bytes
Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0470 (English), 9/15/2014 16:31:20, 7207592 bytes
Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0025 (English), 9/15/2014 16:03:02, 164352 bytes
Driver: C:\Windows\system32\amdicdxx.dat, 9/2/2014 00:26:22, 759301 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 3/31/2014 23:21:18, 734861 bytes
Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 9/15/2014 16:31:58, 71704 bytes
Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 9/15/2014 16:31:58, 71704 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 7.14.0030.1301 (English), 9/15/2014 15:59:16, 900608 bytes
Driver: C:\Windows\system32\atiumdva.cap, 9/15/2014 16:03:22, 3471376 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 9/15/2014 16:03:26, 30720 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 9/15/2014 16:07:48, 367104 bytes
Driver: C:\Windows\system32\ativvsva.dat, 9/15/2014 16:02:08, 157144 bytes
Driver: C:\Windows\system32\ativvsvl.dat, 9/15/2014 16:02:08, 204952 bytes
Driver: C:\Windows\system32\ativvaxy_cik.dat, 7/2/2014 12:40:50, 234164 bytes
Driver: C:\Windows\system32\ativvaxy_cik_nd.dat, 7/2/2014 12:38:02, 232752 bytes
Driver: C:\Windows\system32\ativce02.dat, 8/14/2014 14:19:30, 82128 bytes
Driver: C:\Windows\system32\amdmmcl.dll, 1.06.0000.0000 (English), 9/15/2014 16:09:36, 37888 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1175 (English), 9/15/2014 16:03:16, 208896 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1175 (English), 9/15/2014 16:03:20, 513536 bytes
Driver: C:\Windows\system32\atidemgy.dll, 4.05.5371.30704 (English), 9/15/2014 16:03:28, 442368 bytes
Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.13084 (English), 9/15/2014 16:08:08, 23375360 bytes
Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1848 (English), 9/15/2014 16:07:44, 52224 bytes
Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1848 (English), 9/15/2014 16:07:42, 49152 bytes
Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1848 (English), 9/15/2014 16:06:46, 14302208 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 22:35:30, 118784 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 9/15/2014 16:07:54, 609272 bytes
Driver: C:\Windows\system32\amdmantle32.dll, 9.01.0010.0034 (English), 9/15/2014 16:05:52, 4480000 bytes
Driver: C:\Windows\system32\mantle32.dll, 9.01.0010.0034 (English), 9/15/2014 16:09:04, 113664 bytes
Driver: C:\Windows\system32\mantleaxl32.dll, 9.01.0010.0034 (English), 9/15/2014 16:03:08, 85504 bytes
Driver: C:\Windows\system32\ativce03.dat, 8/28/2014 10:58:16, 158928 bytes
Driver: C:\Windows\system32\ativvaxy_vi.dat, 8/31/2014 08:58:50, 322868 bytes
Driver: C:\Windows\system32\ativvaxy_vi_nd.dat, 8/31/2014 08:56:40, 321200 bytes
Driver: C:\Windows\system32\ativvaxy_cz_nd.dat, 7/15/2014 09:54:46, 290080 bytes
Driver: C:\Windows\system32\amde31a.dat, 8/28/2014 15:52:22, 157224 bytes
Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0569 (English), 9/15/2014 16:31:26, 9254184 bytes
Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6398 (English), 9/15/2014 16:31:48, 126848 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 16:34:20, 45056 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 19:32:08, 294912 bytes
Driver: C:\Windows\system32\atisamu32.dll, 7.01.0000.0001 (English), 9/15/2014 15:59:46, 80896 bytes
Driver: C:\Windows\system32\amdhcp32.dll, 1.00.0000.0001 (English), 9/15/2014 16:32:02, 118096 bytes
Driver: C:\Windows\system32\kapp_ci.sbin, 7/10/2014 14:02:34, 46128 bytes
Driver: C:\Windows\system32\kapp_si.sbin, 7/10/2014 14:02:34, 41936 bytes
Driver: C:\Windows\system32\samu_krnl_ci.sbin, 6/18/2014 11:28:18, 140240 bytes
Driver: C:\Windows\system32\samu_krnl_isv_ci.sbin, 12/12/2013 07:53:54, 138832 bytes
Driver: C:\Windows\system32\amdave32.dll, 6.04.0006.0000 (English), 9/15/2014 16:00:00, 90112 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6398 (English), 9/15/2014 15:59:00, 463360 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 16:06:16, 3917 bytes
Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6398 (English), 9/15/2014 16:31:44, 100032 bytes
Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6398 (English), 9/15/2014 15:59:08, 133632 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6398 (English), 9/15/2014 15:59:12, 69632 bytes
Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1315 (English), 9/15/2014 16:31:38, 1113576 bytes
Driver: C:\Windows\system32\OpenCL.dll, 2.00.0001.0000 (English), 9/15/2014 16:16:18, 58880 bytes
Driver: C:\Windows\system32\amdocl.dll, 10.00.1573.0004 (English), 9/15/2014 16:17:04, 28770304 bytes
Driver: C:\Windows\system32\amdocl_as32.exe, 9/15/2014 16:18:02, 995342 bytes
Driver: C:\Windows\system32\amdocl_ld32.exe, 9/15/2014 16:18:02, 798734 bytes
Driver: C:\Windows\system32\OpenVideo.dll, 10.00.1573.0004 (English), 9/15/2014 16:17:58, 83456 bytes
Driver: C:\Windows\system32\OVDecode.dll, 10.00.1573.0004 (English), 9/15/2014 16:17:56, 73216 bytes
Driver: C:\Windows\system32\clinfo.exe, 9/15/2014 16:18:04, 203776 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ssz, 8.14.0001.6024 (English), 12/11/2013 17:32:22, 25344 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.isz, 11/21/2013 12:42:20, 1986 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.csz, 12/18/2013 01:56:36, 8180 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 9/15/2014 16:09:00, 196608 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_32.dll, 1.00.25379.1808 (English), 9/15/2014 16:08:56, 98304 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTVideoDecoder_32.dll, 9/15/2014 18:30:58, 109832 bytes
Driver: C:\Windows\system32\coinst_14.30.dll, 1.00.0005.0009 (English), 9/15/2014 15:59:38, 637952 bytes

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D9&SUBSYS_26491019&REV_A1\3&267A616A&0&1A
Driver: n/a

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07CF&SUBSYS_26491019&REV_A1\3&267A616A&0&0A
Driver: n/a

 Name: PCI Express standard Root Port

Device ID: PCI\VEN_10DE&DEV_056E&SUBSYS_26491019&REV_A1\3&267A616A&0&58
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 153984 bytes

 Name: NVIDIA nForce PCI System Management

Device ID: PCI\VEN_10DE&DEV_07D8&SUBSYS_26491019&REV_A1\3&267A616A&0&19
Driver: n/a

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07CE&SUBSYS_26491019&REV_A1\3&267A616A&0&09
Driver: n/a

 Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_10DE&DEV_056D&SUBSYS_26491019&REV_A1\3&267A616A&0&50
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 153984 bytes

 Name: PCI standard ISA bridge

Device ID: PCI\VEN_10DE&DEV_07D7&SUBSYS_26491019&REV_A2\3&267A616A&0&18
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 19:20:43, 13888 bytes

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07CD&SUBSYS_26491019&REV_A1\3&267A616A&0&08
Driver: n/a

 Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_10DE&DEV_056C&SUBSYS_26491019&REV_A1\3&267A616A&0&40
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 19:20:45, 12368 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 19:19:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 19:26:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (English), 8/4/2013 19:56:47, 133056 bytes

 Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_10DE&DEV_07FE&SUBSYS_26491019&REV_A1\3&267A616A&0&20
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 19:13:38, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 19:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 19:14:25, 258560 bytes

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D6&SUBSYS_26491019&REV_A1\3&267A616A&0&10
Driver: n/a

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07CB&SUBSYS_26491019&REV_A2\3&267A616A&0&01
Driver: n/a

 Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_10DE&DEV_056A&SUBSYS_26491019&REV_A1\3&267A616A&0&21
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 19:13:41, 43520 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 19:13:46, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 19:14:25, 258560 bytes

 Name: High Definition Audio Controller

Device ID: PCI\VEN_10DE&DEV_07FC&SUBSYS_29661019&REV_A1\3&267A616A&0&48
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 108544 bytes

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D3&SUBSYS_26491019&REV_A1\3&267A616A&0&0E
Driver: n/a

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07C8&SUBSYS_26491019&REV_A1\3&267A616A&0&1C
Driver: n/a

 Name: High Definition Audio Controller

Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB01787&REV_00\4&32626275&0&0158
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 15:29:03, 108544 bytes

 Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_10DE&DEV_07F0&SUBSYS_26491019&REV_A2\3&267A616A&0&70
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 19:20:45, 12368 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 19:19:03, 42560 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 19:26:15, 21584 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (English), 8/4/2013 19:56:47, 133056 bytes

 Name: PCI standard RAM Controller

Device ID: PCI\VEN_10DE&DEV_07D2&SUBSYS_26491019&REV_A1\3&267A616A&0&0D
Driver: n/a

 Name: PCI standard host CPU bridge

Device ID: PCI\VEN_10DE&DEV_07C1&SUBSYS_26491019&REV_A2\3&267A616A&0&00
Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.40915
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.40915
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
Xvid MPEG-4 Video Decoder,0x00800000,1,1,xvid.ax,
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.40915
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40915
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526

Audio Capture Sources:
Microphone (2- High Definition ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Line In (2- High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526

WDM Streaming Capture Devices:
HD Audio Muxed capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio HDMI out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (2- High Definition Au,0x00200000,1,0,quartz.dll,6.06.7601.18526
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526
Digital Audio (HDMI) (High Defi,0x00200000,1,0,quartz.dll,6.06.7601.18526
Digital Audio (S/PDIF) (2- High,0x00200000,1,0,quartz.dll,6.06.7601.18526
DirectSound: Digital Audio (HDMI) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526
DirectSound: Digital Audio (S/PDIF) (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526
DirectSound: Speakers (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526

EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

4

I also have this issue (and am running 14.9). I’ve devised a work around if your driver update doesn’t help.

Remove (Move it somewhere, as you may need it later) the

C:/Program Files (x86)/Zwift/data/configs/basic.txt

and it starts and runs fine.

5

Tim, that fixed my issue as well… Thanks!

6

The AMD issue is the last issue on my plate today, and I imagine I’ll push out an update to patch it tonight. It’s odd because we tested on several different AMD cards all with different drivers (14.9 being on 2 of the machines) and all was well.

At least you guys can get up and running now with the workaround (thanks Tim!).

7

Well… logged in tonite and it updated… it created a new basic.txt file… it crashed out on me… I removed the basic.txt file as I did before… and it worked… at least I can ride…