Cant Login stuck on holding page


(Craig Shuff) #1

1st time i joined got on no probs but now all i get is the holding page??  it just says welcome back if i hover to the right of the stand with the tv image i get a blank box which should be a link but i dont get anything when i click on it this is getting really frustrating??

Computer spec below from the logs


System Information

Time of this report: 2/17/2016, 21:04:34
Machine name: ADMIN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq dc7900 Small Form Factor
BIOS: Default System BIOS
Processor: Intel® Core™2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3964MB RAM
Page File: 1428MB used, 6495MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information


DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.


DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

Card name: ATI Radeon HD 5450
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68F9)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_010A1002&REV_00
Display Memory: 2743 MB
Dedicated Memory: 1017 MB
Shared Memory: 1725 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL 1704FPT
Monitor Id: DEL4005
Native Mode: 1280 x 1024§ (60.020Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.104.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/29/2013 02:37:02, 1155264 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BB9-11CF-1577-0021BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68F9
SubSys ID: 0x010A1002
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:12.104.0.0:pci\ven_1002&dev_68f9
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


Sound Devices

Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Type:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo’d:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No


Sound Capture Devices


DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No


USB Devices

  • USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A68
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    ±+ USB Input Device
    | | Vendor/Product ID: 0x413C, 0x3200
    | | Location: Port_#0002.Hub_#0002
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    | |
    | ±+ HID-compliant mouse
    | | | Vendor/Product ID: 0x413C, 0x3200
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid

Gameport Devices


PS/2 Devices

  • HID Keyboard Device
    | Vendor/Product ID: 0x413C, 0x2106
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
  • Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
  • Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

System Devices

Name: Intel® ICH10 Family USB Universal Host Controller - 3A69
Device ID: PCI\VEN_8086&DEV_3A69&SUBSYS_3034103C&REV_02\3&21436425&0&D2
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_3A00&SUBSYS_3034103C&REV_02\3&21436425&0&FA
Driver: n/a

Name: Intel® 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_3034103C&REV_A2\3&21436425&0&F0
Driver: n/a

Name: Intel® ICH10 Family USB Universal Host Controller - 3A68
Device ID: PCI\VEN_8086&DEV_3A68&SUBSYS_3034103C&REV_02\3&21436425&0&D1
Driver: n/a

Name: PCI Serial Port
Device ID: PCI\VEN_8086&DEV_2E17&SUBSYS_3034103C&REV_03\3&21436425&0&1B
Driver: n/a

Name: Intel® 82567LM-3 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10DE&SUBSYS_3034103C&REV_02\3&21436425&0&C8
Driver: n/a

Name: Intel® ICH10 Family USB Universal Host Controller - 3A67
Device ID: PCI\VEN_8086&DEV_3A67&SUBSYS_3034103C&REV_02\3&21436425&0&D0
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_2E16&SUBSYS_3034103C&REV_03\3&21436425&0&1A
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA68&SUBSYS_AA681002&REV_00\4&371FCAD0&0&0108
Driver: n/a

Name: Intel® ICH10 Family PCI Express Root Port 5 - 3A78
Device ID: PCI\VEN_8086&DEV_3A78&SUBSYS_3034103C&REV_02\3&21436425&0&E4
Driver: n/a

Name: Intel® ICH10 Family USB Universal Host Controller - 3A66
Device ID: PCI\VEN_8086&DEV_3A66&SUBSYS_3034103C&REV_02\3&21436425&0&EA
Driver: n/a

Name: PCI Simple Communications Controller
Device ID: PCI\VEN_8086&DEV_2E14&SUBSYS_3034103C&REV_03\3&21436425&0&18
Driver: n/a

Name: ATI Radeon HD 5450
Device ID: PCI\VEN_1002&DEV_68F9&SUBSYS_010A1002&REV_00\4&371FCAD0&0&0008
Driver: n/a

Name: Intel® ICH10 Family PCI Express Root Port 1 - 3A70
Device ID: PCI\VEN_8086&DEV_3A70&SUBSYS_3034103C&REV_02\3&21436425&0&E0
Driver: n/a

Name: Intel® ICH10 Family USB Universal Host Controller - 3A65
Device ID: PCI\VEN_8086&DEV_3A65&SUBSYS_3034103C&REV_02\3&21436425&0&E9
Driver: n/a

Name: Intel® ICH10 Family USB Universal Host Controller - 3A64
Device ID: PCI\VEN_8086&DEV_3A64&SUBSYS_3034103C&REV_02\3&21436425&0&E8
Driver: n/a

Name: Intel® ICH10 Family USB Enhanced Host Controller - 3A6C
Device ID: PCI\VEN_8086&DEV_3A6C&SUBSYS_3034103C&REV_02\3&21436425&0&D7
Driver: n/a

Name: Intel® ICH10DO LPC Interface Controller - 3A14
Device ID: PCI\VEN_8086&DEV_3A14&SUBSYS_3034103C&REV_02\3&21436425&0&F8
Driver: n/a

Name: Intel® 4 Series Chipset PCI Express Root Port - 2E11
Device ID: PCI\VEN_8086&DEV_2E11&SUBSYS_3034103C&REV_03\3&21436425&0&08
Driver: n/a

Name: Intel® ICH10 Family USB Enhanced Host Controller - 3A6A
Device ID: PCI\VEN_8086&DEV_3A6A&SUBSYS_3034103C&REV_02\3&21436425&0&EF
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_3A06&SUBSYS_3034103C&REV_02\3&21436425&0&FD
Driver: n/a

Name: Intel® 4 Series Chipset Processor to I/O Controller - 2E10
Device ID: PCI\VEN_8086&DEV_2E10&SUBSYS_3034103C&REV_03\3&21436425&0&00
Driver: n/a


DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4524.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4524.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4524.0000
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.59.0001.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.10.0000.30328
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,12.10.0000.30328
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.13.0138.0014
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.13.0138.0014
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Haali Video Renderer,0x00200000,1,0,dxr.dll,
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.10.0000.30328
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.13.0138.0014
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0236
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0236
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.13.0138.0014
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0002.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4524.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.59.0001.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4524.0000
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
madVR,0x00200000,1,0,madVR.ax,0.86.0011.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.59.0001.0000
LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.59.0001.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.13.0138.0014
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4524.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514


EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0


(Craig Shuff) #2

this is my launcher log

[21:01:20 2016-02-17] Launcher: Launcher Version Number 1.0.19
[21:01:20 2016-02-17] Launcher: Starting DxDiag
[21:01:20 2016-02-17] Launcher: Checking for 64-bit OS
[21:01:20 2016-02-17] Launcher: Initializing UI Components
[21:01:21 2016-02-17] Launcher: Initializing Tray Components
[21:01:21 2016-02-17] Launcher: Initializing Patcher
[21:01:21 2016-02-17] Launcher: Setting Login URL
[21:01:22 2016-02-17] Launcher: Navigating to Login URL
[21:01:22 2016-02-17] Launcher: Checking for VerCur Override
[21:01:22 2016-02-17] Launcher: Displaying Main Window
[21:01:29 2016-02-17] Launcher: Checking for Internet Connection
[21:01:29 2016-02-17] Launcher: Patcher Update Process Check
[21:01:29 2016-02-17] Patcher: Patcher Version Number: “1.2.8”.
[21:01:29 2016-02-17] Patcher: Local download path set to “C:\Users\Admin\Downloads\Zwift”.
[21:01:29 2016-02-17] Patcher: Server URL path set to “http://cdn.zwift.com/gameassets/Zwift_Updates_Root/”.
[21:01:29 2016-02-17] Patcher: Local update path set to “”.
[21:01:29 2016-02-17] Patcher: Kicking download of “Zwift_ver_cur.xml”…
[21:01:29 2016-02-17] Patcher: Kicking download of “Launcher_ver_cur.xml”…
[21:01:29 2016-02-17] Downloader: “Zwift_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:01:29 2016-02-17] Downloader: “Launcher_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).
[21:01:29 2016-02-17] Patcher: Completed downloading server XML version files (Game & Launcher).
[21:01:29 2016-02-17] Patcher: Fetching version attribute from file: “Zwift_ver_cur.xml”
[21:01:29 2016-02-17] Patcher: Local version is “1.0.9778”.
[21:01:29 2016-02-17] Patcher: Server version is “1.0.9778”.
[21:01:29 2016-02-17] Patcher: Local manifest is “Zwift_1.0.9778_manifest.xml”.
[21:01:29 2016-02-17] Patcher: Server manifest is “Zwift_1.0.9778_manifest.xml”.
[21:01:29 2016-02-17] Patcher: Server manifest file checksum is “-1285553013”.
[21:01:29 2016-02-17] Patcher: Server ver_cur checksum is “-3019079”.
[21:01:29 2016-02-17] Patcher: Local Launcher version is “0.0.0”.
[21:01:29 2016-02-17] Patcher: Server Launcher version is “0.0.0”.
[21:01:29 2016-02-17] Patcher: Launcher URL for updating self is “www.zwift.com”.
[21:01:29 2016-02-17] Patcher: No update available, deleting temp files…
[21:01:29 2016-02-17] Launcher: Launcher Update Process Check
[21:01:29 2016-02-17] Launcher: Checking for Game Update Availability
[21:01:29 2016-02-17] Launcher: Game Update Not Found
[21:01:29 2016-02-17] Patcher: Parsing local “Zwift_1.0.9778_manifest.xml”…
[21:01:29 2016-02-17] Patcher: Iterating “Zwift_1.0.9778_manifest.xml” to verify local files…


(Eric C. (Zwift HQ)) #3

Hi Craig,

This is best answered as a support ticket, so I created one for you. I’m going to close out this post.