Mobile isn’t active for me while riding via Mac

I am using my Mac laptop as my main controller and screen. But the mobile Zwift is not coming up with a map or controls for me. It shows that I am riding but that’s it

Try this link: https://support.zwift.com/hc/en-us/articles/115005493586-Mobile-Link-app-can-t-connect-with-game?section=201540443