The file is not available after appearing to be hung up. It shows a ride and time, distance and calories but when you click on in Zwift connect it goes to comment and not full ride data and in Zwift trying to look at data it just tries but never connects
I assume your issue is with obtaining the activity’s FIT file through Zwift.
A corrupt FIT file uploaded will result is “hung” Zwift feed display of that ride.
You should be able to find these FIT files in your Documents\Zwift\Activities folder.
Good luck, and welcome!