Latest update


(Roy Robinson) #1

Zwift auto updated today. It has returned me to a free trial and I have lost all the add-ons I had built up. Not impressed as you let me log in, updated the system. made me login again and started me on a free trial. now it looks as if I am going to get charged double when the free trial period is up (bet you don’t get the charging wrong!!!)


(Paul Allen) #2

You should submit a ticket for the issue instead of trying to call Zwift out in their forums.

https://support.zwift.com/hc/en-us/requests/new


(Eric C. (Zwift HQ)) #3

Hi Roy,

As covered under our email chain, you logged in under a different account which did not have a subscription. But all cleared now :slight_smile: