First off, I want to express my gratitude for the product Zwift has produced; I’m sure the programmers and support staff work DILIGENTLY and TIRELESSLY to improve our (the customer’s) riding/training experience (I used to be in IT, so I can imagine). That is much appreciated and I thank you!!
Having said that, there are still known glitches in the software, some of which are currently being addressed by Zwift. For instance, the wheel slippage issue with the Kinetic Rock and Roll trainer is being worked on and that is also much appreciated. My particular setup is the Kinetic Rock and Roll trainer along with the ANT+ dongle and Cateye ISC-11 Speed/Cadence Sensor. I’ve read a lot on the forum boards where people’s data arbitrarily drops out and their issue was pretty much resolved by placing the dongle right underneath the sensor. I’ve had my configuration set up like that from day 1 with a long USB extension cable (actually 2 connected together) and the ANT+ dongle right underneath the sensor, no more than a foot away.
Again, as much as I appreciate the job the Zwift crew is doing, I’d like to voice my fairly stern displeasure with what I’m experiencing, which may be isolated to my setup, but might also be affecting other riders without Smart Trainers, i.e., a “basic” setup using zPower. I’ve been riding Watopia and Richmond for over a month and I’m just now starting the Beginner FTP Builder training circuit. I’m just gonna say it and I’m sure it’s nothing the Zwift staff doesn’t know; what I find very disconcerting……VERY DISCONCERTING……is when I’m pedaling my Gluteus Maximus off and I see my RPM and Watts momentarily spike to 0 (zero) and it affects my results. As a rider population, we are a “goal oriented” group. When I see that my star isn’t completely filled in after a stage of the workout when I KNOW I met the metrics of said stage, I’m a little peeved.
From a hardware/software perspective, I think I’ve done everything Zwift has recommended to prevent this from happening:
- I’ve removed all devices away from the ANT+ dongle that may be interfering with my WiFi signal to include my wireless mouse, iPad, and cell phone, though I don’t think these are causing the issue. Others seem to have their iPad/cell phone within easy reach and using them while riding.
- Before riding, I exit any background apps on my PC that may cause conflicts with the software, e.g., I put AVAST in “Silent gaming mode”.
- As previously mentioned, the dongle is right underneath my Cateye sensor unit no more than 12" away.
- I even ordered a new USB extension cable (due for delivery next week) to replace the two I have connected together, thinking there may be an issue with lost connectivity/signal from the ANT+ dongle to my PC.
So question……are people having these issues with sensor units other than the Cateye ISC-11, like the Garmin unit? And what specific model Garmin unit (or ANY other sensor unit for that matter) do y’all recommend?
In summary, I want this to be a gratifying experience; I’m sure that’s Zwift’s #1 goal for this system and for EVERYONE involved!! When these issues continue cropping up, it’s VERY frustrating and personally distracts me from an enjoyable workout. I don’t mind spending the money to make this work with my setup…I just need assurances from Zwift that I’m not going to throw money down the drain on equipment that isn’t 100% tested and/or compatible with this program. I look forward to any suggestions you may offer.
My best regards to everyone at Zwift!!