Hi There,
I bought the JetBlack HeartRate monitor from the Zwift shop but cannot find any information or help on help to pair this up with Zwift of my Wahoo Kickr. I found a video on pairing the monitor with my phone but that seems to rely on me having a JetBlack trainer as well…cant get past setup on that app as I dont have their trainer.
Any help would be great, if anyone has had similar issues?
I would think that you would just put it on, open Zwift, go to the pairing screen, select Heart Rate, and then look for the device in the list. Is it not showing up? On what device are you running Zwift? Also, be sure the HRM isn’t paired to some other device already, or paired directly to a phone or other device. It should only be paired through the Zwift app.
I just bought one from zwift store and got it in the mail. The sensor turns on for 60 seconds after installing battery or randomly when it wants to work (green led lights up on it), I can then quickly pair it in the zwift app as HEART RATE (running zwift app in ipad), displays 60 bpm (which is not my bpm) and then disconnects after 1 minute or less (the HEART RATE tile says “No Signal” “JetBlack HRM 35”. Is that a bad sensor? Or am I doing something wrong
Hi @A_Spider. Thanks for using this space to share your concern in pairing your JetBlack Heart Rate Monitor. It’s Juan here from Zwift. I took the initiative to take a look at your log-in and noticed several Bluetooth disruptions coming from your heart rate monitor. I’d like to suggest you take a look at this article to figure out if you fit in one of the scenarios listed there. There you will also find a troubleshooting guide to overcome this unexpected situation.
If the problem persists, it would be great if you could contact us at zwift.com/contact-us to provide you with personalized and effective follow-up.
I have the exact same problem as Spidero. HR monitor might tun on if I open the battery case, but then 5 yellow clicks and its all off again. No clue how to resolve this, is it defective?
I have the same issue with the JetBlack heart frequency transmitter. The green LEDs flash briefly after I have removed the battery. In the App I can pair it and then the lights are off. My heartrate shows consistently something aroud 60 bpm. All other deviced of my ZWIFT Ride pair perfectly.
It looks like the JetBlack is damaged. What can I do to verify it is/is not broken? Thanks!
ok so, the problem is that the small plus and negative terminals are are positioned poorly. You need to raise the centre ones a little and pull out the side ones a bit also. Then the battery will fit snug, apposed to being too small in there and not touching both terminals at the same time.
Hello, I have the same issue. If the battery connections are bad, would it flash a green light for a few seconds. It actually connects, then looses the connection When I go back to discover the device, it says no signal. Were you able to connect the monitor in your case? I asked for a replacement and that has the same issue. I get the feeling they might have a bad batch from their manufacturer.
I gave up and purchased the polar h10, works amazingly
Hello, I did the same. I just purchased a Garmin one. The question now is should I bother about sending both back to ZWIFT and asking for my 39 dollars back… 
Good luck with all that jazz, I opt for the stress free life now even if it costs me
I am experiencing the same issues with the JetBlack Heart Rate Monitor. Only reinserting the battery provides a green light and the possibility to pair the device. However, after a short period, the software loses connection, and I am unable to restore it. I have already tried lifting the poles on the battery but without achieving any different results. I have contacted support and do not want this poor hardware in my house. I’ll see if I can return it. I will probably go for a Wahoo Trackr instead.
I bought the Polar H10 HRM, synced it up in the Jet Black App and have had zero issues with it.