Items missing on tacx order

General Discussion
1

Hi everyone,

I’ve ordered a 2T and apparently they forgot to include a couple of stuffs, especially the thru axle that I need to use… have you ever encountered this?

Thank you

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2

Two questions:

First: is it possible they are already on the trainer as the default option?

Second: have you contacted whoever sold the unit to you and notified them?

3

Thank you for your answer.
The default adapters are the one used for the quick release.
I’ve contacted Tacx as I bought it directly from them… The free ring and the free hub body spacers are also missing. It’s really disappointing to discover that when you buy expense products like this

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4

Hi

I feel with you and understand your disappointment and frustration - I would have gone close to insane :wink:
But… When you get the Neo up and running you will be the happiest Zwifter on earth. I’m on a old Neo1 and it is just awesome and makes me smile every time I ride it :grinning:

BooX