Issues pairing Viiiiva HRM with Zwift App on iPhone 7s

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1

Hi All,

Did the usual and checked out previous posts on the subject. Followed the instructions and previously had no issues pairing my Viiiiva HRM (which has Garmin Speed & Cadence sensors paired) with Zwift app on my iPhone 7s.

  • Checked Viiiiva and sensors alive using Viiiiva app - confirmed 

  • HRM & Sensors are not paired with any other device/ app

  • Viiiiva disconnected from Viiiiva app - completed

  • Bluetooth turned off and on - completed

  • Tried to pair with Zwift app (which I have had no issues with recently) - not working 

  • Turned everything off and on a few times, uninstalled and reinstalled apps 

  • Signal fine 

Can someone please tell me WTF I am doing wrong here it is doing my head in!

 

P.S. I have opened a ticket but past experience is not that good hence posting here

 

Thanks

 

Rich

 

 

 

 

2

Hi Richard, 

 

Sorry about all the frustration with pairing your Viiiiva HRM :( 

I see you have opened a support ticket, and one of our agents is currently helping you with this issue. 

We appreciate your patience! :) 

Thanks!