I just wanted to get back to you guys that thanks to Members letting us know about the issue we found the root cause of the issue and are working to get a fix in a future game update
In the meantime, you can work around the issue using the following methods:
- Use an alternate platform for the game if possible- issue is only occurring on iOS
- Uninstall/reinstall the game on iOS and DO NOT pair Apple Watch for heart rate - the Apple Watch pairing on subsequent sessions is causing the issue
Thanks for letting us know about this!
Ride On!