There was an issue with my latest ride not being saved, or showing up, which was rather annoying as I had only ridden it to hit both my weekly goals on zwift and strava. However, once I select my .fit files, I select OK and I dont get to the email sender/viewer/whatever. I dont know if this is a bug or just something missing in my ipad. I have emailed myself these files before, although not recently…
Same happened to me the other day from iPad. Lost a 517 km ride. Tried emailing the fit files several times, nothing. Put in a support ticked and was asked to do what I had already done.
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Please vote this up to see if it can get support. If the email function is not working this is a problem. Of course zwift not saving rides properly is another problem!
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I had the exact same problem. It seems like Zwift fails to open the email program. It has worked in the past.
I used the itunes method to copy the Zwift folder into my PC so I could get the log files for a recent issue. I’m not sure if that copies the fit files as well as I was able to download them from the website.
Having the same problem today. Did you manage to get an answer on this?
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I belive my zwift was disconnected during my ride today. It still logged 32 miles but won’t transfer into Strava. I cannot even get a fit file from it. I have contacted zwift but they did not help and did not contact me back again. Have I lost this posits workout? Or is there something else I csb do?
Hi Noe-
Did you try uploading via the companion app -
how to upload fit file from companion app
I think you can also download the fit file instead of emailing via the website, just go to the individual activity and you can download the fit file under the settings icon… You can see how to do it here (although the interface has changed a bit)
Hope that helps!
-s
Stumbled across this post while googling. I’m having the same issue - I see the log files, select them, click ok… then nothing. I’ve not received them via email.
Did anyone figure out a fix?
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I was having the same issue with the “Email Files” screen on my iPad failing to open the e-mail app.
I was able to access the .fit files by connecting my iPad via USB to my Mac, then selecting “'s iPad” in Finder, going to the Files tab, then to the Zwift app.
Beneath the app should be a folder, also called Zwift. I couldn’t access its contents directly, but you can drag that folder onto your machine locally e.g. to the Desktop. This takes a while to copy across.
Once the Zwift folder appears locally, there is a sub-folder inside called Activities, with all the .fit files in it. The sub-folder may be a long way down, beneath all the screenshots stored in the Zwift folder itself.
A bit of long-winded last resort, but hope this helps.
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You need to do what I did and setup an account using the Mail app on your iPad. It will then auto launch the email. If there isn’t one set up it gives up.