I have a Dell XPS 13 9360, and I’m having lots of trouble with the bluetooth connection. Until yesterday, it all worked fine, but I had to re-install Windows 10, and I updated everything and installed Zwift, and my surprise is that bluetooth is not working any longer.
I tried the ‘sfc /SCANNOW’ workaround, which I think worked last time I had this issue, I updated the bluetooth fw, even the BIOS of the laptop
Is there a new Windows (or Zwift) update that is messing this up again? I can’t train right now…
Yes, I know that an ANT+ dongle would help, but 2 days ago it worked in the exact same hardware, I don’t want to pay for a thing I don’t need.
And the companion app doesn’t add a delay in the information transfer between the trainer and the pc? I mean it uses bluetooth + wifi, against just bluetooth, right?
It works now and I’m not sure that this is the reason, but it started working right after I installed the bkool application (I was thinking about changing platform)… Maybe that other app installs some kind of driver? I don’t know, but finally I can zwift again!
running Windows 10, Version 1903 update, with the native BLE in Windows 10 Devices.
Initially found Bluetooth & all sensors paired. Worked flawless for my 2 hour ride, no drop outs, etc.
My wife logged in - same computer bike/trainer, heart rate monitor, zwift app (different login) less than 2 hours later (no upgrades or restarts occurred) & showed displays message that" bluetooth receiver is off"
Tried again with my zwift ID and now I get the same “Bluetooth receiver off”.
Restart does not resolve.
Any ideas/thoughts to resolve that are NOT ant/dongle or companion app related?
