Impossible to connect bluetooth devices on windows 10

Hello there!

I have a Dell XPS 13 9360, and I’m having lots of trouble with the bluetooth connection. Until yesterday, it all worked fine, but I had to re-install Windows 10, and I updated everything and installed Zwift, and my surprise is that bluetooth is not working any longer.

I tried the ‘sfc /SCANNOW’ workaround, which I think worked last time I had this issue, I updated the bluetooth fw, even the BIOS of the laptop :smile:

Is there a new Windows (or Zwift) update that is messing this up again? I can’t train right now…

Yes, I know that an ANT+ dongle would help, but 2 days ago it worked in the exact same hardware, I don’t want to pay for a thing I don’t need.

Thanks!!

You can use the Zwift Companion App to bridge Bluetooth connections to the PC. Direct connection using Bluetooth is not very stable at the moment.

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And the companion app doesn’t add a delay in the information transfer between the trainer and the pc? I mean it uses bluetooth + wifi, against just bluetooth, right?

Thanks

The Zwift Companion App connects to the Zwift App over your local network. The delay would depend on your local network speed.

I am having exactly the same issues since today with my XPS13… the only working solution was to use an USB ANT+ dongle.

Maybe it was some update, it’s strange…

It works now and I’m not sure that this is the reason, but it started working right after I installed the bkool application (I was thinking about changing platform)… Maybe that other app installs some kind of driver? I don’t know, but finally I can zwift again!

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