Bluetooth connection issue on win10

I have bluetooth dongle (bluetooth 4.0) and windows 10 pc (version 1909)
on zwift, it always says “bluetooth receiver is off.”
I have checked bunch of times, bluetooth dongle is fine, windows version is fine.
Only Zwift can’t recognize my bluetooth receiver. (showing yellow warning triangle)
I don’t want to use any other option (companion app is not compatible for my phone, I don’t have ANT+)
Could you help me?? Thank you.


Welcome to the forum,

Have you tried to use a different USB port.

Also go into windows settings for bluetooth and make sure nothing is connected to bluetooth.

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I had checked, There’s nothing except dongle itself on bluetooth device.

And I tried different usb port too…

How should dongle’s driver be set? Thank you for reply