Got a Hub One a couple weeks ago and first the Click would not connect but ordered a new one and fixed that, cost an additional $60, no offer of a refund from Zwift.
Now the Hub is tripping breakers on the electrical panel in our house that was built one year ago. No other devices do this, only the Hub. It first happened when I was riding the Pretzel in Watopia. At mile 32 the screen went black and I realized a breaker had been tripped. I got off the bike and could not turn the breaker back on until I unplugged the Hub. I tried plugging it in to outlets on different circuits with no other devices plugged in and they also tripped, immediately after plugging it in, and I was not riding. The flywheel was hot and after it cooled my wife was able to ride 10 miles without issue. I contacted Zwift support but was only sent return shipping labels.
Should I send it back or do I need to ride in a cool area with a fan blowing on the flywheel? I don’t know if there is a short in the Hub or if it’s simply overheating and tripping the breaker. Should I plug it into a closed 20 amp breaker instead of an open 15 amp?
Going to try the same route again tomorrow morning with a fan on the flywheel and plugged into a 20 amp breaker. Figure if it happens again I will just send it back and maybe get the Kickr Core. Thanks all in advance for any help or suggestions, I genuinely appreciate it, have a great day!
According to the ZC app I averaged 160 watts over 2 hours 18 minutes, 32.2 miles, 3531 feet of climbing, if this helps