How to merge accounts

@Scotty, hi everyone, does anyone know how to merge 2 accounts?
I created a new account thinking I forgot the informations of the former one, but I bought a subscription for the wrong one…
Thanks in advance,

You’ve disabled me in your preferences. You need to allow new user onboarding tips to interact with me.

contact support, they should be able to help

use the “contact us” button in the top right and good luck with the chat bot, hopefully it will let you email support eventually.

Hi @Mike_Rowe1, IDK why but it’s not working, the button seems obsolete

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what browser are you using? It should open a chat box after clicking on it.

I should do it on another browser

Try another browser or try doing it via the Companion app

Hi @Pierre_Emerique, Welcome to the Zwift Forums!
Fernanda here, part of the support specialist team at Zwift.

I understand how important it is for you to get some assistance regarding your two accounts, as this is a personal matter, I’ve gone ahead and emailed you and I’m connecting you to the right Community Support Colleague in Zwift Support.

We will sort this out for you!

Hi Fernanda,

I would like your help on this please. And a refund because I don’t have access to the subscription anymore.

Hi @Pierre_Emerique, thanks for your response!
This is Fernanda again.

I want to keep helping you in this matter, but it looks like we were unable to reach you directly via email, to process this request for you I will kindly ask you to please contact us as soon as you can using the use the Contact Us link on, we will be pleased to help you in this matter.

My team will be waiting for you!