I recently purchased a horizon gr7 bike, i managed to connect it to Zwift, it worked for a week but thereafter when i connect it at the beginning it immediately loose the connection. Bike is brand new but regardless i replaced batteries to make sure it was imputable to weak signal. I actually like the bike s9 before returning it i would to know if anyone could assist
Maurizio Decinti
Hi @Maurizio_Decinti, welcome to Forums! I’m Francisco from Zwift Support.
Sorry to hear about the connection issues with your Horizon GR7! Since it worked fine for a week, it’s frustrating to see it suddenly drop.
We already have some helpful discussions in the forums that might offer useful tips:
Check out this thread:
Zwift doesn’t find my Horizon GR7 (Bluetooth)
Horizon GR7 troubleshooting
Hope that helps! If you still run into trouble after trying the suggestions there, feel free to update the thread.
Hi Francisco, i also own a Horizon GR7 and worked very fine (> 2 years) - until today when i installed the Zwift update to version 1.86.0 (build 142579). I does find my hardware when activated (“JFICycle31”), but immediately looses connection (same as Maurizio). I run Zwift on an Android Tablet (Lenovo Tab M10). I looked at the threads (old), but no clear direction on how to solve. Please advise (as I can’t ride anymore with Zwift ).
Hi Frederik, i am not sure if the issue has anything to do with Zwift update, i am still experiencing the same issue, i managed to get a technician to come over and check themselves, they resolved the bluetooth board needs to be replaced. I also have the same issue with the app @Zone and even with the console of the bike. I will provide update once the new bluetooth installed.
Hi Maurizio, thank you very much for your reply. Please keep me updated. Have a great day! Frederik.
Ciao Maurizio sono Roberto e sono nuovo del forum.
Ho lo stesso problema e oggi mi hanno chiesto di inviare la scheda bluetooth installata nella Gr7.
Appena hai notizie fammi sapere per cortesia, poiché anche io ho rinnovato l abbonamento proprio l altro ieri ed ho la bike inutilizzabile.
Nel frattempo smonto la scheda e la invio e vediamo un po.
Grazie per aver condiviso il problema.
Buona serata