Gears not displaying Wattbike atom [April 2024] [iOS]

Known Issues
1

Dear Zwift
This looks v similar to an issue you had in April 2023 that lots of users identified but which is now a closed/solved thread. I can report the issue has reappeared. The gears on wattbike antom are not displaying as of 2 weeks ago but they function fine. It’s v annoying when racing however and really wish it could be fixed easily. I’m using most up to date version on iphone.
Thanks
Iain

2

Hi @Iain_Fullarton, welcome to Forums. This is Juan from Zwift. This is Juan from Zwift. I appreciate you bringing this issue to our attention.

I comprehend how important it is for you to see your gears in-game. As you mentioned, this used to be a known issue. Let me check with my team if this is an isolated case or if there is a possibility of it being replicated. Thanks in advance for your patience.

3

Juan

Thanks for your reply! I was in a race last night and it seems like the issue might have been resolved as the gears were present again! I don’t know what might have caused this to disappear but seems like it might be fixed again.

Thanks
Iain

4

Hi @Iain_Fullarton, thanks for the update. I’m glad to know that everything is fine.

I’d like to let you know that we do not have more reports about this issue. Anyhow, We will keep in aye in all our channels to monitor this. Take care.

5

My gears display on Zwift in top left hand corner have stopped displaying but still function. I have most up to date software . Can you advise on how to fix please. I have a Wattbike Atom.

6

There was another report about this recently

7

I saw but Iain’s seemed to resolve its self. Mine have been like that for around 3-4 weeks now

8

Hi @David_Collins1, welcome to Forums. This is Juan from Zwift. I appreciate you taking the time to report your issue here in our community space.

We are monitoring this issue to see if we can collect more reports. In the meantime, please try to check for firmware updates on Wattbike Hub app. I’d like to suggest you check the shifter batteries life.

If the issue persists, please contact us. We will be happy tp provide you with one-on-one assistance.

9

Hi, yes can confirm this is an issue for me as well. Gears not showing on ios app. Have the latest wattbike firmware version and shifter batteries are fine.

10

Same issue for me. Gear display disappeared prior to the most recent Zwift update.

11

I have the same issue with gears not showing.

12

Hello,
Having the same problem - gears not displaying
Wattbike Atom > Mac Book Air via Ant+.
They are working - just not displaying.
Is there a fix?
Thank you.