Hey everyone,
since some time I have occurring freezes where the app won’t respond anymore so I manually have to shut it down which is really frustrating and annoying because I am not able to do long rides and lose data.
This happened to me four times over the last three weeks. Before that, I never had any issues in the last 3–4 years.
1st time: 07.12.2024 after 50 minutes
2nd time: 17.12.2024 after uploading the data to strava
3rd time: 20.12.2024 after 2 hours
4th time: 23.12.2024 after 40 minutes
I tried:
- charging the laptop during the rides
- deactivating auto video recording
- uninstalling the game and freshly install it
I’m really frustrated and not willing to pay 200 euros a year if I have to fear a crash in every ride.
I can’t attach the crash file, so please advise how I can help to resolve this issue.
My Laptop has the following spec:
Ryzen 5 4500U
8GB of DDR4 Ram
Wifi Connection
Windows 11
Thanks in advance for your support, and let me know if any additional information is needed.