Hello @Jesse_Scheres welcome to Zwift forums. Shuji at Zwift HQ here.
The popularity of the Zwift Ride is driving contacts to my Support Team colleagues trained to assist with technical issues like yours. If you’ve already initiated an email, you’re in the queue and no need to send another email.
In the meantime, we have articles about Ride issues on our Support site that might be helpful, as it seems you’re technically savvy. An important step is to use the Zwift Companion app to verify that Ride controllers have the latest firmware version so that it pairs to the game and the trainer correctly.
One other tip specific to you - I’m looking at your server log history and see that you log in to the game app from your Pixel 7, but don’t log out properly. There’s several reason why this might be the case on your end (intentionally bypassing the log out steps OR an app crash are two common ones). Skipping the log out steps can cause the server to think your previous session is still open and still bonded to your trainer / heart rate monitor / etc.
Our recommended best practice is to always save and exit (or trash-and-exit) your session. On iOS / Android / Apple TV, it’s additionally a good idea to force-close the Zwift app so that it purges the app cache. Simply swiping the app into the background is not the same as force-closing it.
We appreciate your patience while we get back to you on the freehub question - that one will require assistance from one of our specialists.