I have recently observed that after logging into Zwift and landing on my home screen, sometimes the events do not show up for up to 5 minutes. Is this a known behavior? Anything I should look at on my device to address this? When this happens, I can navigate to the available worlds and workouts, see the pacers, etc. – just not seeing available events until a little while after initial load.
Details:
Windows 10
SSD / 16gb of ram
Dedicated machine for Zwift / no other apps typically running in the background
Is this still a problem for you? I have noticed something of the same issue since around January 24 where no events show up at all on the main screen after initial startup, even for events that I have registered for in advance. If I click into the events tab, it shows me no events at all.
I haven’t noticed this changing if I wait, but I have developed another workaround: If I start a free ride, cancel it, and then go back out to the main screen, everything seems to be back to normal with events listed, a join now option for scheduled events, etc.
I haven’t tried anything dramatic like uninstalling and reinstalling, but maybe that’s next - it’s hard enough to get to my events on time without these extra steps!
This happens occasionally for me as well. I usually just restart Zwift, and it works again. I haven’t tried to wait to see what happens.
My setup is very similar to Yours.
Yep, still happens. I am current with the version of Zwift (1.60 now) and current with Windows updates. I will generally just startup the machine and then grab water, etc. before my ride. I haven’t uninstalled/reinstalled but would be willing if someone from Zwift would suggest that as a way to address the problem.
Like you, it takes a while to show even events that I’ve registered for (thus why I start Zwift and then go and grab water, etc.). I’ve also seen that general game load (via Zwiftalizer) is also slower than it used to be.
In the grand scheme of things I guess it’s not that big of deal and since there have been only 2 others that have responded/mentioned this, I suspect it’s not very common and/or not noticed by most.
I know, months afterward I respond. I appreciate your offer of assistance, however, I don’t think that this is all that important since it doesn’t appear to be a common thing.
As for my setup?
Intel i3-12100F
16Gb
GeForce RTX 2060
Ethernet connected w/ 450Mbps download speeds
Launch Metrics
With game version 1.62.0 Zwift took 1 minute 31 seconds to load
Cold boot to Windows takes < 30seconds
Appearance of Zwift launcher (in Windows system tray) ~45seconds (from Windows cold boot)
Once I launch Zwift, it takes a while for the event cards and etc. to show. I can pick a workout or route from the worlds available; it’s just those event cards that are slow to appear – even when I’ve signed-up for an event.
As I said, I’ve learned to give myself some time before a Zwift session because of this. Maybe it is normal to take a little while. Or, maybe it is time for a delete/reinstall.
Maybe time to check your heat sink / thermal paste
Slow event cards can also be caused by poor Internet performance anywhere between you and the Zwift backend in western US. There is a ping tool on the zwiftalizer.com site you can use to evaluate that.
Thanks for the suggestions! The load time metrics I had grabbed from zwiftalizer and will give the ping tool a look (although, I’m confident that my internet performance is solid - at least from other devices so perhaps my zwift machine has a crummy card). No other anti-virus running (except Defender) – there’s really nothing else running on that machine as it was purpose built for Zwift. I’ll also check CPU temps; good suggestion!
Hi everyone! Thank you for all your help. I’m Gian from Zwift.
@Tagalong If after checking on your ping/CPU temperature the issue persists, I’d try a clean install of the app which shouldn’t take too long. Please make sure to follow the steps in our support article for making a clean install, as they are a bit different than the usual uninstall/install process. You’ll also want to back up any custom workouts you may have.
If you have no luck after trying the steps discussed here, please reach out to us.
To follow up; I decided to reinstall Zwift. That did the trick. Back down to faster Zwift load times (36 seconds) and the events now load much faster. My prior install was since mid 2022 and just updates since.