Error occured sending your payment information - Please Help

Hello everyone, been trying to upgrade my account from trial and tried 3 cards already but same notification is always popping - “An error has occurred sending your payment Information to the gateway. Please verify the information entered”

All infos are correct. How do I proceed? Please help. thanks! :slight_smile:

Please help support team!!

Have you tried a different browser, or device?

1 Like

Hello sir, tried different browser and tried using other mobile phone and laptop but still same result…

having the same problem. Chat support was not able to provide a solution.

I have tried 4 computers, 2 at home, 2 at work. I have tried 3 browsers Microsoft Edge, Firefox and Chrome. I have turned off firewall and anti-virus. I have tried from a cell phone.

I have reentered the billing information from a billing statement for the credit card, even though the only change to the card was a new expiration date and security code.

I have tried a different credit card.

I really do not think the problem is on my end at this point.

Has anyone who has had this problem found a solution? Please let me know