Error Logging in with that account information Message

Took about a month off from using Zwift and when I tried connecting I receive a “Whoa! There was an error logging you in with that account information. Did you change your password?” When I press the OK button nothing happens. Any ideas on how to resolve this issue? Happen to anyone else? I updated my credit card information since my last card expired…thought that this may be the issue, but still no luck.

Have you tried logging in on a different device, e.g. to the Zwift website? If that’s a problem too then you’ll need to contact Zwift support.