Error 114 at line 558

Bugs and Support
1

Hi there, I am trying to install Zwift on a Mac Book Air (mid-2013) running High Sierra (V.10.13.6). After running the installer, the application is truing to update and while it does that I get an error 114 message at line 558. Can you please help? Thank you, Konstantinos

2

Try uninstalling, delete all files that are left and download and reinstall again.

Make sure you are downloading from here: Download Zwift on iOS, MAC, PC, or Android Devices | Zwift

3

not working, same issue with before. Thanks

4

Are all your drivers up-to-date.

The Mac does meet the minimum specs right: What You Need To Ride

More of a Windows guy so not sure I can be much help with a Mac.

5

No worries, will keep on looking. Is there anyone with a Mac background that can have a look btw? Apologies, not sure how that works. Thanks!

6

Maybe @Lin_Alan but he might be active this time of day.

7

Thanks for the suggestion. Alan, would be great to see what you think. From googling this, there seems to be an issue with the installer not being able to find the location of My Documents (for whatever reason). I have searched for all Zwift related files on my Mac and deleted these to ensure that the installer is starting clean but still no luck. Any suggestions would be great. Thanks!

8

Are you using a work computer?

9

Hey Paul, no it’s a personal machine.

10

Your machine should meet the minimum hardware spec. High Sierra should also be fine. Double check that there are no outstanding OSX updates (minor patches to High Sierra).

Another thing you can do is look in the launcher log file. It’s a text file. Off the top of my head, I forget where it is located. Maybe your Documents folder > Zwift ?? I will be in front of Zwift and my Macbook in about 3.5hrs. Then, I will update w/the log file location.

Lastly, do you have a firewall blocking any ports or anything? If so, you might need to open it up.

There is something else I am forgetting, but hopefully I will remember between now and the end of my Zwift session.

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11

Thanks Alan, I’ll have a look. If there is anything else that pops into mind please let me know.

14

As @dot_gitignore said above, the log files are in /Users/xxxx/Documents/Zwift/Logs
You will want to look at “Launcher_log.txt” and see if it offers you any clues.

If you do a reinstall, I would do the following:

  1. Delete the Zwift launcher from the Dock.
  2. Go to Applications and delete the Zwift app itself.
  3. Go to your Documents folder. You should find a Zwift folder. Instead of deleting it, how about you rename it to something like “Old_Zwift” for now. You might want something in it later.
  4. Empty your trash.
  5. Reinstall Zwift.

Another option is to launch Zwift directly instead of from the Dock. Go to the Applications folder, right click on the Zwift launcher. I think the English is “Show contents” or something like that. Select that one. Then in the MacOS folder, you will find the “ZwiftLauncher-OSX” executable. Double-click and see if that gives you a different result.

Let us know if any of this helps.

15

I came across this issue over the weekend when an update was required to run, and failed with the same error.
I went down the route of trying to do a reinstall. However, the common instructions that I found for doing this via a Mac didn’t work, and I eventually found out that it required an additional step.

Using the instructions by @Lin_Alan, here are the steps that I performed, including an additional step in bold:

  1. Delete the Zwift launcher from the Dock (if it’s docked)
  2. Go to Applications and delete the Zwift app itself
  3. Go to your Documents folder. You should find a Zwift folder. Instead of deleting it, how about you rename it to something like “Old_Zwift” for now. You might want something in it later.
  4. Go to the Application Support folder (it’s probably a hidden folder within Users > YourUserName > Library > Application Support > Zwift). You should find a Zwift folder. Instead of deleting it, how about you rename it to something like “Old_Zwift” for now. You might want something in it later.
  5. Empty your trash
  6. Download and reinstall Zwift

Hope that helps anyone else that comes across this problem.

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