Elite Direto XR keeps dropping Bluetooth connection

Bugs and Support
1

HI,

I have an Elite Direto XR connecting to Windows 10 by Bluetooth, it picks up the signal instantly but I would say about 1 in 5 rides it loses connection. I know this has been covered a lot on these forums but I wanted to see if mine was any different.

What happens is my rider suddenly stops pedalling, the watts show as lines (ie not 0W) and then I just stop on screen.

When I go to the pairing screen it still shows as being paired. If I unpair and pair again it connects but shows the wattage that it was at when it lost power (as shown in picture)

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However, when you go back to the game screen it is still showing as a dash and pedalling makes no difference.

After doing this a few times it reconnects but obviously not great when happens!

Any ideas?

2

A lot of Windows users find that ANT+ provides a more stable connection than Bluetooth, particularly if you use an extension cable for the dongle and position the dongle close to the trainer.