Anyone else lose all other riders during the first Zwift games ride. Happened 3 times to me during the loop de loop at 10:00 GMT.
Zwift support reckoned it was my connection but I’m not buying that.
You can see from the photos one minute they there then gone. Drop out was for 2-3 mins or so. Lost maybe 8-15 places
Usually that is what happens when you disconnect from the internet server.
If it didn’t reconnect before you stopped the ride, then you wont get credit for the ride.
Thanks for the response. This is what Zwift are saying and have provided info (which I’m yet to fully absorb) to minimise it happening. However I didn’t get kicked from the race and finished 31st 
but the other riders dropped out 3 times and I lost some places (which may have happened anyways). Also didn’t drop out of the companion app either.
Their response which I didn’t agree with, has been very speedy tho’ so happy on that front.
I had this yesterday as well.
My internet connection was stable, as I was als doing other things on the internet, which demanded a stable connection. And I didn’t receive the internet connection error on Zwift.
Hi @Jason_Massey1 welcome to Zwift Forums! I appreciate the screenshots attached and the time you took to contact Zwift Support. I’m pleased to read that my colleagues were on top of this scenario and I value your willingness to try their recommendations.
@R_onald I’m sorry to read that you experienced the same even though your internet connection was stable, you may like to contact us at support@zwift.com to get a one-on-one Zwift Support.
