Hello, I received a new Zwift bike/kick bundle 4 days ago and was excited to get going, but when assembling noticed a large paint defect on the frame. Tried various methods of contacting support with pictures but with no response. Now I’m stuck with a bike I could use but don’t want to as I’m not happy with paying £1,200 for a damaged product. Any ideas how to get support from Zwift? The only option we can see is to return the whole package and pay £30 for the privilege and reorder. Not the best first experience.
Support@zwift.com but if you’ve already sent an email just wait patiently. Sending follow up emails sends you to the back of the line.
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