Cycleops Phantom 5 problems

I have a cyclops phantom 5 and can easily connect it via bluetooth to the Zwift app on my phone. The power sensor, etc connects fine. However, when I try to start riding, my avatar does not move. Its like the sensors are failing to register despite the pedals moving across a wide range of rpms. This is super frustrating. Please advise.

Zwift does not use your cadence to determine your speed, only power. And if the power isn’t registering with Zwift your avatar won’t move. I don’t know anything about the Phantom 5, but I don’t see anything in its specs about connecting to anything other than the CyclOps app.