Crashes every time in Makuri but only in Makuri

[Tony_Allen-Mills_MOU (Tony)]

Been using Zwift on one-year-old Dell Inspiron 16 5625 laptop for the past year, works perfectly on every ride except anything in Makuri. Then the game implodes: renders poorly - white scenery blobs, grass instead of tarmac, missing bridges etc - and ultimately crashes irretrievably at any point from one minute to 20 minutes in. I’ve rebooted laptop (AMD Ryzen 5 processor, 8GB installed RAM, 64-bit op system, Windows 11 Home); deleted and re-installed Zwift several times most recently today (27/10/23) including new routes update. For Makuri rides/races in the past I use my iPhone 13 mirrored (Lonelyscreen) to my laptop, which worked fine. Everything else in Watopia works perfectly. Why doesn’t Makuri?

[Otto_Destruct (CJ)]

You can try some of the suggestions in this guide:

Guidelines for Seeking Support on the Forum

Guidelines for Seeking Support on the Forum Note: forum participants are volunteers, the vast majority being non-Zwift staff - we’re just Zwifters like you! If you’re having trouble with Zwift - things like the game isn’t loading, or you’re experiencing glitches or performance issues, before postin…

…however, some other people have reported Makuri issues lately - it’s one of the more demanding worlds vis-a-vis CPU loads.

[Tony_Allen-Mills_MOU (Tony)]

Thanks. It’s a curious bug. I’ll keep trying…

[Paul_Southworth (Paul)]

If the video screenshot feature appears in the settings menu, try turning it off.

[Tony_Allen-Mills_MOU (Tony)]

Thanks for that. It seems to have made a difference. Still rendering poorly - white blobs, grass instead of tarmac, invisible bridges etc - but it hasn’t crashed. Progress!