The app crashes at startup when clicking the triangle on android Samsung S21+
@Andzyyyy
Thanks for flagging up this Android report. Would you try something at the login screen? Rather than logging in with your remembered user tile, instead:
- Select Change User
- Select Add Existing User
- Enter your username & password
Are you able to launch the game and enter the world & route selection screen? If no - when exactly does it crash?
Thanks for response.
I tried add existing user and after putting In email and password and pressing next It crashes.
When clicking the white triangle It crashes.
Getting a message from android that this app Is crashing a lot too
@Andzyyyy
Any chance you have a second non-Android device that can run Zwift? Curious if you’re able to replicate the crash from a not Android device. Or if not a crash - have login denied. Wondering if something about your user credentials got messed up is why I ask.
Well now it suddenly worked!
I see I have got two emails recently:
"Hey Anders,
It looks like you didn’t finish signing up for your Zwift membership. No worries – we all get busy!"
Looks like a credential problem as you said!
Case closed 
1 Like
Super weird, but happy for you!
2 Likes
A post was merged into an existing topic: Crash after login (iOS and AppleTV) [November 2021] [1.19.0]
Hi,
I want to start Zwift on a Samsung S6 lite tablet running Android 11. When I start Zwift I see version 1.19.0 (100118). There are two options: login or register as a new user. If I opt to login I can enter my login and password. Then Zwift crashes. I’ve tried restarting the tablet, but get the same problem. Any ideas?
Thanks,
Martin
Hi Martin,
I got exactly the same probleem with my IPad, I get two different errors. Either E-mail adres incorrect or a crash.
To solve I tried:
- Update iPad to latest IOS
- Reinstall Zwift
- Restart IPad
- Delete Zwift om all other devices
All ideas are welcome.
Renards,
Mike