Crash at "witty slogan" screen

Zwift used to work, but now no go. I’m losing fitness – lol.

Here’s my setup:
Dell Optiplex 7010 Business Desktop, Intel Quad Core i7 3770 3.4Ghz, 8GB DDR3 RAM, 120GB SSD Hard Drive, Windows 10 Pro x64 / NVIDIA GeForce 1650 LATEST DRIVERS INSTALLED

Zwift gets to the “Let’s Go” screen and the Zwift Shop screen successfully. Rarely it will make it to one “witty slogan” screen (e.g. Respect your Ride Leader) but usually crashes before the first “witty slogan” screen.

Black screen that requires CTRL-ALT-DELETE to recover. Zwift has worked in the past.

Any suggestions?

Hi @_Happy_Runner

Sounds like you’re in the middle of launching Zwift, but you don’t get to the Home Screen. There are some known causes of the launcher app crashing. Would you check through those and see if any might apply to you?

My Support colleagues may need to do some digging into your particular computer and look at the launcher logs to see. We don’t allow text file uploads to the forum (malware risk), so please contact us if you’d like some one-on-one assistance.

Although your processor out on the wrong side of ideal it should still work.

Double check the space on your SSD. You can easily run out with 128GB.

After that I’m a big advocate of doing a Windows reset. Just advised the same for somebody and its resolved their issue.

Thanks for the reply – very interesting. At the time, that was considered a pretty decent setup. But good is moving target with time, obviously.

What would you recommend as a step up from my current processor – I’d like to NOT be on the cutting edge, but rather good bang for the buck value? I’d also need the motherboard to accept my NVIDIA card.

If you use Facebook, join the ZPCMR group and click on the files tab. Read those before asking but that’s the place for Zwift PC advice. Chances are your questions will be answered in the files.

With the 1650 you have it doesn’t need external power to it so it opens the door for you to use proprietry systems like Dell & HP that tend to have specific power supples & motherboards.
The 1650 will work in all these systems.

The minimum you need to run Zwift effectively is an i3 4th gen but like you say that potentially puts you in a position where you’ll have the same issues in a couple of years.

Zwift only uses single core so the advantage of say 10th gen over 4th gen is minimal. It’s only until you get to 12th gen that things improve.
You’ve also got to factor in how important video screenshots are to you.
The approved processor list for these is being expanded but currently bellow 9th gen isn’t getting the feature.

I personally run a propriety Dell but with an upgraded power supply to take a more powerful GTX. It’s an i5 4th gen. The whole system cost under £100. It works great for me. To do this is in a 12th gen you’re looking treble the cost.