Connection Problems August 3 and 4


(Andre Hufschmid) #1

Ive had connection problems yesterday and today. Yesterday’s ride was not saved so when i signed in today it told me that i had an activity that was not saved correctly due to being cut off. Now today i was riding a race and i noticed Zwift not working properly. I was a few meters behind the rider in front of me from one second to the other, then in lap 2 i was cut off. Very annoying due to being in the leading duo. However, i hope tomorrow it works better again. This is the first time i have experienced any issues at all.


(Vincent W.) #2

Hey Andre’, I’d recommend following the troubleshooting steps in this guide: https://support.zwift.com/hc/en-us/articles/210244153–Check-your-Internet-Connection-Error?section=201145295

If you’re still having major network issues after troubleshooting, feel free to send us a support ticket and we’ll investigate further. :)