Since a couple of weeks I have issues with zwift.
I did not change anything in my setup: windows, elite direto xr, connection ant+. It used to work right in for years…
When I launch zwift the program does recognize my devices. After choosing and starting my activity when it starts my devices are not recognized. I have the message connection interrupted. When I go in the menu to connect devices they are not connected. The sale when I search, even the cardio bell.
If I close and restart zwift, the application is very slow and not usable anymore.
So need to shut down and restart the computer and the same happens…
Retrieve my devices at the start and not working anymore when I want to start riding.
Need helps thanks.
Have impression this is more software stuff than hardware.
Windows IS UP to date.
I think my heart rate monitor has been interfering with the signal because when I started using it for Zwift running I also started getting the signal drop. I just rode a short 6K ride w/o using the HRM and I didn’t have a signal drop. Earlier today with the HRM I had four drops within the first 3K. Correlation is not necessarily causation, so I will see if the problem has discontinued in future rides/runs.
I appreciate your patience and the information shared, I understand how important it might be for you to ride and enjoy the game without having to deal with disconnections. No worries, I will be helping you today.
Also, thanks to @Yvette_Fresco for sharing what works for you.
Francois, I’d like to let you know that I checked your account and I was able to see several disconnection alerts with ANT+. That is why I’d like to ask you to make sure you have the ANT+ dongle installed, try removing the ANT+ dongle to simplify the configuration.
Also, check for any interference, and check if you’re ANT+ is out of date, if it is, you can manually update your ANT+ drivers if you’re using a Windows device:
Open Device Manager.
Expand the USB Connector Managers.
Right-click on the ANT+ dongle in the list.
Select Update driver.
Follow this link for more information about interference and if persists, contact us directly and we’ll provide one-on-one support.