Can't use Zwift anymore?

(Kyle Johnson) #1

I have been using zwiift for a while now and it’s been great. Now all of a sudden the game wont load anymore. I get to the screen saying preparing for update and then “zwift launcher has stopped working.” I contacted zwift and was told that my GPU doesn’t meet their minimum requirements. It was just working fine and now not anymore. Is my laptop not compatible anymore?

(Eric C. (Zwift HQ)) #2

Hi Kyle,

I can’t seem to find your ticket in our system - did you use this email address? There’s only one and it’s from March of this year.

Most likely you will need a driver update, however. If you are using a laptop that uses proprietary drivers, I would contact the manufacturer for further help.

Otherwise if you can give me the ticket number I can look into it for you.