Can't select a route

Bugs and Support
1

Hi,

I have a personal account and everything works perfect. Now I made an account for my father. The connection with the smart trainer is OK, but when logging in, he can’t select a route. He is immediatelly dropped in Watopia. And on the screen, he can’t see any dashboards.
I tried logging in on my computer with his account and I see the same issues.

What’s wrong?

Thanks for your help!

Best regards,
Jochen

2

Hi Jochen!

Welcome to the Zwift Forums!

This is a bit of an ‘intro ride’ that some people get. Once you’ve rode for about 1 mile, all the UI should appear as normal and it will all be as you are use to!

3

Hi Seth,

Thanks. I think I hadn’t that for my account. But idd it’s OK now. Thanks for your help!

Best regards,
Jochen