Can't connect Zwift app

I’m new on Zwift. I have a monitor from Vortec with Bluetooth. I’m not able to pair the monitor with Zwift cycling app. Do y have any idea? (I have a Samsung S20 smartphone)

Hi, do you mean heart rate monitor? If so, is there a possibility that it’s already paired with another app or device?

With Bluetooth devices can only be connected to one device at a time.

Hi I’m having the same issue. did you figure it out?

Yes, OK now. I turn off Bluetooth on my phone when I’m logged in to Zwift via PC.

man. 17. jan. 2022 kl. 19:27 skrev Shane via Zwift Forums <>: