Cannot See Heart Rate from Neo Bike Smart

The tacX app happily sees the heart rate from the bike, as Zwift wont even pair with my HRM on Android. Do not understand why a free month was included with the NEO as this is certainly not a way to sell your product. Was hoping to give it a try…

Disconnect the HRM from the Tacx app. I am guessing you are using Bluetooth which is a one-to-one connection, meaning the HRM will only connect to one app or device at a time.

Unfortunately the app wont see the HRM with or without the TACX on. Tis busted… Unlike the tacx app which will with or without the smart bike on.

Do you have the HRM connected to your phone, that could also be the issue. You need to make sure the HRM is not connected to ANY device or app including your phone before opening Zwift.

No exactly same issue on xert, seems tacx want me using their app